What I learned, unlearned and relearned at IIM Lucknow

Going back to school as a senior leader is humbling. You bring decades of experience, and the professors bring frameworks that make that experience legible.

What I learned: finance became readable. P&L statements went from "someone handles this" to "I can see the story here."

What I unlearned: the assumption that frameworks are universal. CAGE, PESTEL, 7S — they're lenses, not laws.

What I relearned: culture is everything. The CAGE dimension that's hardest to measure is the one that matters most.